PRIVACY POLICY
This privacy policy explains how Red Crag ("we", "us", "our")
collects, uses and protects personal information when you visit our
website at www.redcrag.co.uk ("our website").
We are committed to protecting your privacy and handling your data
in an open and transparent manner. This policy is written in plain
English to make it as clear as possible.
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1. WHO WE ARE
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Red Crag is the data controller for the personal data
collected through this website.
Business name: Red Crag
Website: www.redcrag.co.uk
Email: william@redcrag.co.uk
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2. WHAT PERSONAL DATA WE COLLECT
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We may collect the following types of personal data:
Contact information: name, email address, phone number, and postal
address when you contact us or submit an enquiry form.
Technical data: IP address, browser type and version, time zone
setting, browser plug-in types and versions, operating system and
platform, and other technology on the devices you use to access
our website.
Usage data: information about how you use our website, including
pages visited, time spent, and links clicked.
Marketing data: your preferences in receiving marketing from us
and your communication preferences.
Transaction data: details of products or services you have
purchased from us.
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3. HOW WE COLLECT YOUR DATA
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We collect data in the following ways:
Direct interactions: when you fill in a contact form, send us an
email, or call us.
Automated technologies: when you visit our website, we may
automatically collect technical and usage data using cookies and
similar technologies. See our cookie notice below.
Third parties: we may receive data about you from analytics
providers (such as Google Analytics), advertising networks, and
search information providers
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4. HOW WE USE YOUR DATA
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We use your personal data for the following purposes:
To respond to your enquiries
To provide our services to you
To send you marketing emails
To improve our website
To comply with legal obligations
To analyse website usage
We will only use your personal data for the purposes for which
we collected it, unless we reasonably consider that we need to
use it for another reason that is compatible with the original
purpose.
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5. WHO WE SHARE YOUR DATA WITH
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We may share your personal data with:
Service providers: companies that provide services to us, such as
Squarespace Inc, Stripe Inc, Google LLC.
These companies are only permitted to use your data to provide
services to us, not for their own purposes.
Professional advisers: solicitors, accountants, and insurers who
provide professional services to us.
Regulatory authorities: HMRC, the ICO, or other authorities where
required by law.
We do not sell your personal data to third parties.
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6. INTERNATIONAL TRANSFERS
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Some of our service providers are based outside the United Kingdom.
Where we transfer data outside the UK, we ensure appropriate
safeguards are in place, such as the UK International Data Transfer
Agreement (IDTA) or adequacy regulations.
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7. HOW LONG WE KEEP YOUR DATA
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We will only keep your personal data for as long as necessary to
fulfil the purposes for which it was collected.
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8. YOUR RIGHTS
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Under UK GDPR, you have the following rights:
Right of access: you can request a copy of the personal data we
hold about you.
Right to rectification: you can ask us to correct inaccurate or
incomplete data.
Right to erasure: you can ask us to delete your data in certain
circumstances.
Right to restrict processing: you can ask us to restrict how we
use your data in certain circumstances.
Right to data portability: you can ask us to provide your data in
a machine-readable format.
Right to object: you can object to our processing of your data
where we rely on legitimate interests.
Right to withdraw consent: where we rely on consent, you can
withdraw it at any time.
To exercise any of these rights, please contact us at william@redcrag.co.uk.
We will respond within one month. We do not charge a fee for
reasonable requests.
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9. COOKIES
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Our website uses cookies. A cookie is a small text file placed on
your device when you visit a website.
Strictly necessary cookies: required for the website to function.
These cannot be disabled.
Analytics cookies: we use Google Analytics to understand how
visitors use our website. These cookies collect anonymous
information. We only set these cookies with your consent.
You can control cookies through your browser settings. Note that
disabling certain cookies may affect website functionality.
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10. COMPLAINTS
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If you are unhappy with how we handle your personal data, please
contact us first and we will do our best to resolve
the issue.
You also have the right to complain to the Information
Commissioner's Office (ICO) at ico.org.uk or by calling
0303 123 1113.
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11. CHANGES TO THIS POLICY
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We may update this privacy policy from time to time. We will
notify you of significant changes by posting a notice on our
website or, where appropriate, by email.
This policy was last updated on 03/08/2026.